Chat Dashboard - Omnichat Admin Panel

{{ TEXT.CHAT_STATISTICS }}

{{ TEXT.DATA_REFRESHES_EVERY_HOUR }}

{{ TEXT.ALL_NEW_CASE }}

{{ formatNumber(storeData.new_case.all_case, 0, config.FORMAT_NONE) }}

{{ TEXT.NEW_LIVE_CHAT_CASE }}

{{ formatNumber(storeData.new_case.cs_case, 0, config.FORMAT_NONE) }}

{{ TEXT.NEW_CHATBOT_CASE }}

{{ formatNumber(storeData.new_case.bot_case, 0, config.FORMAT_NONE) }}

{{ TEXT.CHATBOT_TO_LIVE_CHAT }}

{{ formatNumber(storeData.chatbot_to_live_chat_case.all, 0, config.FORMAT_NONE) }} ({{ formatNumber(storeData.chatbot_to_live_chat_case.chatbot_handover, 1, config.FORMAT_PERCENT) }})

{{ TEXT.FOLLOWED_UP_CASE }}

{{ formatNumber(storeData.count_case.follow_up_case, 0, config.FORMAT_NONE) }} ({{ formatNumber(storeData.count_case.follow_up_case / storeData.new_case.all_case, 1, config.FORMAT_PERCENT) }})

{{ TEXT.LIVE_CHAT_RESPONSE_RATE }}

{{ formatNumber(storeData.chatbot_to_live_chat_case.livechat_response, 1, config.FORMAT_PERCENT) }}

{{ TEXT.CLOSED_CASE }}

{{ formatNumber(storeData.count_case.close_case, 0, config.FORMAT_NONE) }}

{{ TEXT.CLOSED_CASE_RATE }}

{{ formatNumber(storeData.count_case.close_case / storeData.count_case.follow_up_case, 1, config.FORMAT_PERCENT) }}

{{ TEXT.NEW_CHAT_STATISTICS }}

{{ TEXT.CASE_HANDLING_STATISTICS }}

{{ TEXT.AVERAGE_WAITING_TIME }}

{{ avgCalcTime.waiting_time_by_date }}

{{TEXT.IN_MS}}

{{ TEXT.AVERAGE_HANDLING_TIME }}

{{ avgCalcTime.handling_time_by_date }}

{{TEXT.IN_MS}}

{{ TEXT.CASE_SOURCE }}

	{{ TEXT.WEBCHAT }}	{{ formatNumber(storeData.source_count.web, 0, config.FORMAT_NONE) }}	{{ formatNumber(storeData.source_percent.web, 1, config.FORMAT_PERCENT) }}
	{{ TEXT.LINE_STATISTICS_TITLE }}	{{ formatNumber(storeData.source_count.line, 0, config.FORMAT_NONE) }}	{{ formatNumber(storeData.source_percent.line, 1, config.FORMAT_PERCENT) }}
	{{ TEXT.FACEBOOK_MESSENGER_STATISTICS_TITLE }}	{{ formatNumber(storeData.source_count.fb, 0, config.FORMAT_NONE) }}	{{ formatNumber(storeData.source_percent.fb, 1, config.FORMAT_PERCENT) }}
	{{ TEXT.INSTAGRAM_STATISTICS_TITLE }}	{{ formatNumber(storeData.source_count.ig, 0, config.FORMAT_NONE) }}	{{ formatNumber(storeData.source_percent.ig, 1, config.FORMAT_PERCENT) }}
	{{ TEXT.WHATSAPP_STATISTICS_TITLE }}	{{ formatNumber(storeData.source_count.whatsapp, 0, config.FORMAT_NONE) }}	{{ formatNumber(storeData.source_percent.whatsapp, 1, config.FORMAT_PERCENT) }}

{{ TEXT.TEAMMATE_STATISTICS }}

		{{ TEXT.FOLLOWED_UP_CASE }}	{{ TEXT.CLOSED_CASE }}
	{{ person.name }}	{{ person.follow_up }}	{{ person.close }}

{{ tableQuery.startIndex + 1 }} - {{ tableQuery.endIndex + 1 }} of {{ tableTotalCount }}